Gold's Gym Pflugerville

My family and I have been members here for the last several years, 24hr fitness and lifetime before that. Overall, this gym provides a positive experience mainly around gym equipment options (modern, variation and maintained when broke), cleanliness, size of gym, and customer service from the GM team is good - Genuine people who take feedback and want to help. The main negative is overcrowding at peak hours which is expected at the price point.

I guess this specific gym is notorious for not cancelling people's membership (look at the reviews). Cancelled on 4/20. Billed on 4/25(the next billing cycle). Which that should have ended on 5/25. I still kept getting charged. Called them and the lady told me to email Mark which I did. I emailed both emails. Got no response. Now I am getting a letter from a collections agency which could affect my credit. Great Job!

Coming from LTF (from MN), I was super excited to see golds less than a mile away from home but I can’t rate this place above 2. I only prefer weight training now but this place seemed to have very limited options. There is officially only one squat rack. The other two are rusted to its entirety and noticed the olympic bars have completely lost all its grip. Majority of the equipments needs an upgrade and so does the ethical standards. Noticed most of the folks here work out in groups and don’t switch machines quickly. The group at the leg press was taking forever. Fitness clubs treats this very seriously nowadays and even includes this into their regulations. Bottom line is, I could easily tell this place is more a “what you get for what you pay for”. Not sure if this is gold’s standards but Im clearly disappointed on my first day. Im happy I didn’t sign up because front desk told me to take the guest pass instead. I ended up joining cowboys - they have 4 full sized squat racks and much better quality.

Gold’s has been a great gym IMO. Does it get busy during peak hours? Yes. But the members are friendly and the gym has enough equipment to go around. Sometimes I do have to wait a few minutes for a machine but this is a first world problem. Is the music loud? Yes. Does everyone wear headphones? Also yes. But if I don’t have my headphones or I need to let my ears breathe, I don’t want to hear heavy breathing, grunting, and weights clanking. So am I OK with the loud music? Also also yes. I’ve only taken the Gold’s Burn and Gold’s Fit classes in the morning and they are great. Coach Darnell is a lot of fun and I dig his playlists. My only beefs are: *The Gold’s Burn room has been out of commission for several months now. *The parking lot needs to be repainted (I have poor night vision, OK 🤣). *The pool is empty but nothing useful is being done with the space. AND LAST BUT NOT LEAST *The toilets in the women’s bathroom barely flush. For the love of all that’s holy Gold’s please fix the toilets! The end.

Husband and I are both veterans and signed up with a military discount - we received that rate for the first month only. Front desk staff are rarely present to handle admin issues and no one answers the phone. Used to go a Gold’s in Austin pre-pandemic when they still had a pools open, it was a better value then. Literally anyone could walk in to this location with or without a membership… adding insult to injury, the “manage membership” option on their app does not let you terminate your membership online. We wish they were better, but they have a long list of things to improve on.

Unpleasant Customer Service Experience I recently had a disappointing encounter with the customer service at this gym. Despite calling to have my debit card removed from the account to avoid charges, the representative assured me it would be done but failed to follow through. Subsequent calls to rectify the situation were met with rudeness, and the staff refused to address the issue. This experience has left me frustrated and questioning the level of customer care at this establishment.